Shipping policy

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Destinations

We currently ship to:

  • Malta

If your country is not available at checkout, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order.

Free shipping: Orders qualify for free shipping

Estimated Delivery Times

Estimated delivery times after your order has been dispatched are:

  • Malta: [3–7 business days]

These are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to the courier, weather, public holidays, customs, or other circumstances outside our control.

Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow up to [24–48 hours] for tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Delivery Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply if you request that the order be sent again.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at [your email address] with your order number.

We will work with the shipping carrier to locate your package.

Please note that once an order has been handed to the shipping carrier, delivery delays caused by the carrier may be outside our control.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at Kevoramalta@gmail.com and provide your order number and photographs of the damaged packaging and/or product.

We will review the issue and work with you to find an appropriate solution.

Questions

If you have any questions about shipping or your order, please contact us at:

Email: Kevoramalta@gmail.com 
Website: kevoramalta.com

We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page.